Shipping Policy for OpalXFlare

Effective Date: December 31, 2024

At OpalXFlare, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the shipping methods, delivery times, and related details for orders placed through our website, www.opalxflare.com. By making a purchase, you agree to the terms outlined in this policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet your needs, whether you’re in the U.S. or internationally.

  • Domestic Shipping (U.S.):
    We provide several shipping options within the United States:

    • Standard Shipping: Estimated delivery time of 5-7 business days.
    • Expedited Shipping: Estimated delivery time of 2-3 business days.
    • Express Shipping: Guaranteed delivery within 1-2 business days.

  • International Shipping:
    For customers outside of the United States, we offer international shipping with estimated delivery times ranging from 7-21 business days, depending on the destination country. Delivery times may vary due to customs procedures and other international shipping factors.

Note: Delivery times are estimates and may be affected by external factors such as holidays, weather, or customs delays.

2. Shipping Costs

Shipping costs are calculated based on the weight of your order, the destination address, and the chosen shipping method. Shipping fees will be clearly displayed at checkout before you confirm your purchase.

  • Free Standard Shipping:
    Enjoy free standard shipping on all orders over $50 within the United States. For orders under $50, standard shipping fees will apply.

  • International Shipping Fees:
    Shipping fees for international orders will be calculated at checkout based on the destination country and shipping method selected.

3. Order Processing Time

  • Order Processing:
    Orders are typically processed within 1-2 business days after payment has been confirmed. Please note that orders placed on weekends or holidays may experience slight delays in processing.

  • Tracking Information:
    Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment and monitor its progress via our carrier’s website.

4. Shipping Restrictions

  • P.O. Boxes:
    We do not ship to P.O. Box addresses. Please provide a valid street address for delivery.

  • International Shipping Restrictions:
    While we offer international shipping to most countries, there are some countries to which we may not ship due to import restrictions or delivery limitations. If this is the case, we will notify you as soon as possible and offer a full refund.

5. Lost or Damaged Items

  • Lost Packages:
    While we strive to ensure that all packages are delivered on time and in perfect condition, we are not responsible for packages lost in transit due to incorrect addresses or issues with the shipping carrier. If your order is marked as delivered but you have not received it, please contact our customer support team for assistance.

  • Damaged Items:
    If your order arrives damaged, please contact us immediately at support@opalxflare.com. Provide photos of the damage and your order number. We will work with you to resolve the issue, whether it involves a replacement or a refund, depending on the circumstances.

6. Shipping Address

  • Accuracy:
    Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses. If you notice an error in your shipping address, contact us immediately at support@opalxflare.com, and we will do our best to make corrections before the order is shipped.

7. Customs and Duties (For International Orders)

For international shipments, the recipient may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the customer and are typically due upon delivery.

  • Customs Declaration:
    We are required by law to declare the full value of international shipments and cannot mark items as “gifts” or undervalue the contents. Please check with your local customs office for more information on possible duties and taxes.

8. Changes to Shipping Policy

OpalXFlare reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, with the effective date updated accordingly. Please review this policy periodically to stay informed of any updates.

9. Contact Information

If you have any questions regarding our shipping policy or need assistance with your order, please feel free to reach out to our customer support team:

Thank you for shopping at OpalXFlare! We aim to provide you with a smooth and efficient shipping experience and appreciate your business.