Sales Policy for OpalXFlare

Effective Date: December 31, 2024

Thank you for choosing OpalXFlare for your shopping needs. This Sales Policy outlines the terms and conditions for purchasing products through our website. By making a purchase, you agree to the following terms.

1. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email with your order details, including products purchased, total cost, and estimated delivery date. Please check your confirmation carefully. If there are any discrepancies, contact us immediately at support@opalxflare.com.
  • Order Processing Time: Orders are typically processed within 1-2 business days. However, during peak seasons or due to other factors, processing time may vary.
  • Stock Availability: We strive to ensure our inventory is up-to-date, but if an item is out of stock or unavailable after you place your order, we will contact you to offer alternatives or a full refund.

2. Pricing and Taxes

  • Pricing: All prices on our website are listed in US Dollars (USD) and are subject to change without notice. We make every effort to keep prices accurate, but errors may occur. If an error is found, we will notify you and give you the option to accept the corrected price or cancel the order.
  • Sales Tax: Sales tax will be applied to orders based on the delivery address. The applicable tax rate will be calculated and displayed during checkout.
  • Promotions and Discounts: Any discount codes or promotions must be applied at checkout. Discounts cannot be applied to past orders and are not transferable.

3. Payment Methods

We accept the following payment methods for orders placed through our website:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Major debit cards with a Visa or MasterCard logo
  • PayPal: Secure payments via PayPal
  • Other Methods: Additional payment options may be available based on your location or specific promotions

All transactions are processed securely, and your payment details are encrypted for your protection.

4. Shipping and Delivery

  • Shipping Methods: We offer multiple shipping options to fit your needs, including standard, expedited, and express shipping. Shipping costs are calculated at checkout based on the shipping method selected and the destination.
  • Processing Time: Orders are processed and shipped within 1-2 business days of receiving your payment. Delivery times vary depending on your location and selected shipping method.
  • Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your order’s progress.

5. Cancellations and Modifications

  • Order Cancellation: If you wish to cancel or modify your order, please contact us immediately at support@opalxflare.com. If your order has already been processed or shipped, we cannot guarantee cancellation or modifications.
  • Address Changes: If you need to change the shipping address after placing an order, please contact us immediately. Once an order has been shipped, we cannot change the address.

6. Final Sale and Customer Responsibility

  • Final Sale: Once your order has been shipped and delivered, it is considered final. Returns will only be accepted if the items are defective or incorrect as outlined in our Refund and Return Policy.
  • Customer Responsibility: It is your responsibility to ensure the accuracy of the shipping address and contact details provided at checkout. If there is an issue with the shipping address, we are not responsible for delays or lost packages.

7. Availability and Substitutions

  • Product Availability: We make every effort to keep our products in stock, but availability can change quickly. If an item is out of stock after you place your order, we will notify you and offer a substitute, a backorder option, or a full refund.
  • Substitutions: If a product is unavailable, we may offer a substitution of equal or greater value. If you do not accept the substitution, we will issue a refund for the unavailable item.

8. Promotions and Discounts

  • Promotions: From time to time, OpalXFlare may offer promotions or limited-time discounts. These offers are subject to terms and conditions, including purchase requirements or exclusions. Please review the specific details of each promotion before applying it.
  • Coupon Codes: Coupon codes must be applied at checkout. Only one coupon code can be used per order unless otherwise stated.

9. Customer Support

For questions or concerns regarding your order, products, or our Sales Policy, please contact our customer support team:

10. Changes to This Sales Policy

OpalXFlare reserves the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated effective date. Continued use of our website and services implies your acceptance of any changes to the policy.

Thank you for shopping with OpalXFlare! We value your business and strive to provide a seamless and enjoyable shopping experience. If you have any questions, our team is here to assist you!