Refund and Return Policy for OpalXFlare

Effective Date: December 31, 2024

At OpalXFlare, we strive to provide our customers with the best shopping experience and high-quality products. If you are not completely satisfied with your purchase, this Refund and Return Policy outlines how we handle returns, exchanges, and refunds.

1. Return Eligibility

We accept returns for most products purchased directly from our website, subject to the following conditions:

  • Return Period: Returns must be requested within 30 days from the date of receipt of your order.
  • Condition of Items: The product must be unused, undamaged, and in the original packaging. Any items that are worn, damaged, or altered will not be eligible for return.
  • Non-Returnable Items: The following items are not eligible for returns:
    • Customized or personalized products.
    • Gift cards or downloadable products.
    • Sale or clearance items (unless otherwise stated).

2. How to Return an Item

If you wish to return a product, please follow these steps:

  1. Contact Us: Email our customer service team at support@opalxflare.com to initiate your return. Please include your order number and a brief explanation of why you are returning the item.
  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the product.
  3. Shipping the Item: Once you receive your RMA number, pack the product securely in its original packaging and ship it to the return address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

3. Refund Process

Once we receive and inspect your returned item, we will process your refund according to the following terms:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: After we receive the returned item, please allow up to 7-10 business days for the refund to be processed. You will receive an email confirmation once the refund has been issued.
  • Shipping Costs: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective items).

4. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired product.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@opalxflare.com with a photo of the item and your order number. We will cover the cost of return shipping for defective or incorrect items and issue a full refund or replacement, depending on your preference.

6. Return Shipping Costs

  • Return Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect.
  • Free Return Shipping: In cases where OpalXFlare is at fault (e.g., wrong or damaged item), we will provide you with a prepaid return shipping label.

7. Final Sale Items

Certain items may be marked as final sale and cannot be returned or refunded. Please carefully review product descriptions and terms before completing your purchase.

8. Contact Information

If you have any questions about our refund and return process, or need assistance with a return, please contact our customer service team:

Thank you for choosing OpalXFlare. We value your satisfaction and are committed to providing a seamless return and refund experience. If you have any concerns or questions, please feel free to contact us.